Returns & Exchanges

At SKY by Gramophone, we strive to ensure you are completely satisfied with your high-performance audio and home cinema equipment. If your purchase does not meet your expectations, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your electronics in their original manufacturer packaging, including all manuals, cables, and accessories to avoid restocking fees.

• 3.
  Ship to SKY

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund or ship your replacement within 5 to 7 business days.